How Replyo handles personal and business data.

This policy applies to visitors, account holders, trial users, business managers, and anyone who contacts Replyo through the website.

It also applies to information connected through supported third-party services such as Google Business Profile when a user explicitly grants access.

Account details such as name, email address, login provider, and subscription status.

Business information such as connected location names, categories, and review workflow preferences.

Review-related content such as customer review text, ratings, drafted replies, approved replies, and posting status.

Support information you choose to send through our contact form or future support channels.

Technical information such as browser type, IP address, device information, cookies, and usage analytics needed to keep the service secure and reliable.

To provide and improve Replyo, including generating, storing, editing, and posting review replies.

To personalize reply tone based on business category, rating, language, and user settings.

To manage billing, subscriptions, plan access, and account administration.

To provide support, prevent abuse, monitor reliability, and comply with legal obligations.

When you connect a Google Business Profile account, Replyo only uses the permissions and data needed to support review workflows that you authorize.

Connected third-party services may provide Replyo with business profile information, review data, and access tokens needed to operate the requested features.

Your continued use of those services is also subject to the relevant third-party terms and privacy policies.

Replyo may use AI systems to draft suggested replies based on review content, business category, tone preferences, and selected language.

Users remain responsible for reviewing the content they choose to approve or publish, especially when automatic posting is enabled in the future.

For users in the European Economic Area, Replyo may process information on the basis of contract performance, legitimate interests, legal obligations, and, where required, consent.

Because Replyo operates globally, information may be processed in countries outside your own. Where required, we aim to use appropriate safeguards for international transfers.

We retain information only for as long as needed to operate the service, provide support, comply with law, resolve disputes, and maintain security records.

Users may request account deletion, subject to any information we must retain for legal, fraud-prevention, tax, or accounting reasons.

Depending on your location, you may have rights to access, correct, delete, restrict, object to, or export certain personal data.

Users in the European Union may also have the right to lodge a complaint with their local data protection authority.

For privacy questions or data requests, please use the Replyo contact page.

Company registration details, registered office information, and dedicated legal contact details will be added to this policy as part of final business registration in France.