The rules for using Replyo.

Replyo helps businesses generate, review, manage, and in some cases publish replies to customer reviews.

You may only use Replyo for businesses, profiles, locations, and accounts that you own or are authorized to manage.

You must provide accurate information when you create or use an account and you are responsible for keeping your login credentials secure.

You are responsible for activity that takes place through your account, including connected business locations, automation settings, and approved replies.

Certain Replyo features depend on third-party services such as Google Business Profile and require separate authorization through those services.

If you use Replyo to respond to reviews on behalf of an end-client, you confirm that you have that client's authorization to do so.

Your use of Google Business Profile and other connected services remains subject to their own terms, permissions, technical limits, and API availability.

Replyo may restrict access to selected locations according to your plan, onboarding choices, or backend authorization rules even if your connected Google account manages additional locations.

Replyo may use AI systems to suggest or generate draft replies based on review content, rating, business category, language, tone preferences, and product settings.

You remain responsible for all replies you approve, edit, publish, or allow Replyo to publish on your behalf.

All replies published through Replyo must remain compliant with Google's prohibited and restricted content policies and any other applicable platform rules.

You should review AI-generated content carefully, especially for sensitive, legal, medical, financial, or reputational matters.

You may not use Replyo to publish unlawful, abusive, misleading, discriminatory, fraudulent, infringing, or defamatory content.

You may not use Replyo to access or manage business profiles, reviews, or locations without proper authorization.

You may not misuse the service, abuse plan limits, interfere with the platform, reverse engineer restricted parts of the service, or attempt to bypass technical or billing restrictions.

Replyo may offer free trials, paid plans, usage limits, reply limits, and location limits.

If paid billing is active, pricing, renewal timing, cancellation terms, and plan limits will be described in the product interface, checkout flow, or pricing page.

Failure to pay fees when due may result in restricted access, suspension, or downgrade of features.

Replyo may add, remove, suspend, or change features at any time, including integrations that depend on third-party services or API approval.

We aim to keep the service reliable, but uninterrupted or error-free availability cannot be guaranteed.

Replyo, its software, brand, product design, and original content remain the property of Replyo or its licensors.

You retain rights to the business materials and review-related content you lawfully provide, subject to the limited rights needed for Replyo to operate the service.

Replyo is provided on an as-available and as-is basis to the extent permitted by law.

Replyo does not guarantee that third-party APIs, integrations, or publishing workflows will always be available, accurate, or uninterrupted.

Replyo does not guarantee any particular business outcome, ranking improvement, customer response, or revenue result.

To the extent permitted by applicable law, Replyo will not be liable for indirect, incidental, special, consequential, punitive, or business interruption damages.

Nothing in these terms is intended to limit rights or liabilities that cannot legally be excluded under applicable law.

You may stop using Replyo at any time.

Replyo may suspend or terminate access if we reasonably believe there has been misuse, unauthorized access, legal risk, security risk, repeated violation of these terms, or non-payment when billing is active.

These terms are intended to be governed by the laws of France, except where mandatory local law requires otherwise.

If any part of these terms is found unenforceable, the remaining parts will continue to apply to the maximum extent permitted by law.

For legal, contractual, or account questions, contact Replyo at privacypolicy@replyo.online.

Replyo may update these Terms of Service from time to time by posting the revised version on this page.